Documentation

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Where can I see the details of my subscription?

You can view the details of your purchase in two different ways. On the one hand, access to your FastSpring account (the secure payment platform we use to manage purchases and renewals of our products). On the other hand, you can check them directly from the plugin in the Account page

Access your FastSpring account

When completing a new subscription you receive a notification confirming it. This email includes the details of your order, that is, the plan purchased, when the next renewal charge will be and how much, your license code (License Key) and also the link to the invoice of the amount paid so that you can download or print.

FastSpring account access by email
FastSpring account access by email.

The notification email also includes a link to Manage Your Orders, where you can see more details about your orders and purchases. If you click on this link, for security reasons, you will previously be asked for the email address with which you have subscribed to Nelio A/B Testing. After entering the information you will have access to your FastSpring account and more details of your purchase. In the Orders tab you can see the details of your order; in the Subscriptions tab you will see the information of all your subscriptions ; and in the Account Details and Payment Methods tab you will see the details of the account and payment methods.

Account Details in the Plugin

Just click on the Account tab of the Nelio A/B Testing plugin installed in your WordPress.

Nelio A/B Testing menu – Account tab

This will give you access to your account page details ([enter-your-domain-here]/wp-admin/admin.php?page=nelio-ab-testing-account). Note that you need an Admin role to access this page.

The Account Details page of the plugin shows a summary of the most relevant information of your account:

Nelio A/B Testing account page

You can see the details of the plan you have subscribed to, the amount and date of your next charge, the email address with which you made the purchase, the license code that we sent you by mail and the billing history to date with links to your invoices. You also have a link, Manage payments, with which you can access your payment methods to manage any changes.