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How do I manage my account?

For security reasons and to minimize selling complexities, we use FastSpring as a reseller or our services. Therefore, any information regarding payments for our services is managed in a FastSpring account.

To access to your FastSpring account, upon payment of your subscription, you will receive an email from FastSpring with your order receipt, including your license key and a personalized URL to manage your account (Manage Your Orders).

FastSpring account access by email

Your can also access to your FastSpring account from the plugin.

Just click on the Account tab of the Nelio A/B Testing plugin installed in your WordPress.

Nelio A/B Testing menu – Account tab

This will give you access to your account page details ([enter-your-domain-here]/wp-admin/admin.php?page=nelio-ab-testing-account). Note that you need an Admin role to access this page.

Provided you have already entered your license key, at the top right of the Billing History box, you have the link, Manage Payments that will provide you with the acces to your FastSpring account:

Nelio A/B Testing's Account Page

There, you will be able to:

  • monitor your billing history and download invoices,
  • change the payment method (within the options permitted by FastSpring),
  • and cancel the subscription.

If you need further assistance at any time regarding your account, do not hesitate to contact us.