Can I Reactivate a Cancelled Subscription?

It depends on the status of the subscription.

Cancelled but still active (not fully deactivated)

If you cancelled your subscription but it is still within the current billing period, the subscription is not fully deactivated yet. In this case, you can simply uncancel it directly from the plugin (or the Account page), and everything will continue working as normal. No further action is needed.

Cancelled and fully deactivated

Once a subscription has expired and been fully deactivated, it can’t be reactivated. Even if you update or fix the payment method in FastSpring, the original subscription cannot be restored once it has reached this state.

Because payment details are handled entirely by our billing provider and aren’t stored on our side, fully deactivated subscriptions can’t be reactivated.

How to subscribe again after deactivation

If your subscription has been fully deactivated, you’ll need to:

1. Subscribe again from our Pricing page
2. Receive a new license key
3. Open the plugin Settings in your WordPress site
4. Enter the new license key (replacing the old one)

Once this is done, everything will work exactly as before.

If you’re unsure about the status of your subscription or need help, feel free to contact us.