See what your visitors see with simple, traffic-based pricing

5,000 page views

Frequently Asked Questions

What are sessions?

A session is a visitor’s full journey on your site, including every page they visit. Every time a visitor comes to your site, we’ll record their journey and how they interact with your page.

How many page views do I need?

Many customers choose a plan which lets them capture every page view on their site. However, you don’t have to capture every session. If you pick a smaller amount, we’ll sample your data, ensuring consistent coverage over the month.

Most customers tend to pick an amount of page views which captures at least 80% of their site’s traffic.

How does pricing work?

Your cost is based on the maximum number of page views you want to record during the month.

Are the prices per site?

Yes. One subscription allows you to record sessions for one WordPress site. If your organization owns multiple sites, or if you work with WordPress multisite installations, a subscription for each site will be required.

Do you offer yearly plans?

Yes. Nelio Session Recordings gives you the option to pay for your plans annually. When annual payment is set up, a 20% discount before is added to your bill.

Do I need to renew my license?

No, the license will renew automatically. Your license key gives you access to premium features from purchase until cancellation.

Why do I need session recordings?

Marketing has become an extremely complex field, and it’s easy to feel that you are being bombarded with too much data.

Over the years, we’ve built up a reputation for being simple, fast and easy.

  • Understand how customers are navigating your site.
  • Identify where they’re getting stuck.
  • Make quick changes that directly impact revenue.

Not to brag, but we have a LOT of expertise around conversion rate optimization!

Will recordings slow down my website?

Nope! Our frontend scripts won’t slow down site speed or performance for your visitors or customers.

What’s the setup process like?

We’ve made the setup as painless as possible. It’s a simple three-step process; install and activate Nelio Session Recordings in your WordPress site, introduce your license key, and start recording sessions. Then it’s off to the races.

What happens if I need more page views?

Our plans adapt to your needs. If you need more quota, you can ask us for more. On the other hand, if you do not consume all the available quota in a month, don’t worry; the extra page views will be available during the following month.

However, note that the maximum page views in your account at any given point cannot be more than double of your existing plan.

What type of support is offered?

All paying customers have access to email support from 8 am to 5 pm CET, Monday through Friday. Our experts will help you solve any doubts you may have.

Can I cancel anytime?

Once registered, you will receive an email with your account details including your license code to activate the service in your WordPress. In addition, you will receive another email with the invoice and a personalized URL from which you can check your billing history, change the payment method and cancel the subscription.

All new accounts have a 30-day-money-back guarantee. Cancel within 30 days and you’ll receive a full refund.

If you cancel after 30 days you’ll be charged up until the end of the current billing cycle. For customers on a monthly contract, that will be a month after your last payment. For customers on an annual contract, that will be a year after your last payment.

Any additional questions? Contact us directly.