Documentation

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Why am I still not seeing the recordings of the sessions being recorded?

After activating Session Recordings, it will take a while before you can play back the recordings being made (in the meantime, you can see some examples recorded on our website).

Sessions being recorded

In particular, a session ends when a user takes one of the following actions:

  • Leaves your site and does not return within 40 minutes.
  • Does not interact with your site for 40 minutes.
  • Have passed 4 hours since the start of the session.

After this period of time, you will be able to play your website session recordings.