How to Create a Temporary Admin User for Support

Is it necessary for our support team to log in to your site to troubleshoot an issue? For efficient and effective support, it is common practice to provide site logins. This does not, however, imply that you must share your own user logins.

In this tutorial, we’ll show you how to create a WordPress user temporarily and then delete it once you’ve received the necessary assistance.

Creating an Admin User in WordPress

To begin, you must first log into your WordPress site. Go to Users » Add New in the left menu. This will launch a form for adding a new user.

Form to create a new user in WordPress.
Form to create a new user in WordPress.

Most of the information in this form is optional by default. Here are the fields you must fill out and what you must enter:

  • Username: NelioSoftware
  • Email: support@neliosoftware.com
  • Role: Administrator

Then, enter a strong password of your choice. Click the “Generate password” option if you’d rather have a password made for you.

Now, please open your email with our support team. You can copy and paste the Username and Password from your form into your reply.

If you don’t want to share these credentials in an email, please read our guide on discreetly sharing credentials.

Once you’ve entered all of these details and copied the credentials to share with support, click the blue “Add New User” button.

Deleting the Temporary User

After you’ve received the assistance you require, you should delete the WordPress user you created in the preceding step.

To do so, reopen the WordPress Users page by selecting Users » All Users from the left menu.

Then, simply hover on the user whose account you wish to delete. This will bring up a new menu of alternatives. Click Delete within these options.

List of users in WordPress.
List of users in WordPress.

You’ll get a confirmation page after selecting the Delete option. To proceed, you must click Confirm Deletion.

Confirmation of a user deletion.
Confirmation of a user deletion.

That’s all! You can now establish a temporary admin user for our support personnel to utilize.

If you want to try troubleshooting on your own, please see our troubleshooting guide for all of our recommended actions.