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Messages are not published on Facebook. Why?

You have connected your Facebook profile and you have scheduled a set of social messages, but at the time of publication they are not published or they give some kind of error… what could be happening? Below, we explain some of the possible causes that we have detected and how you can solve them.

You Have Changed the Password of Your Facebook Account

If you have recently changed your Facebook password, we recommend that, in the list of Connected Profiles that you will find in the Plugin Settings, you update your Facebook profiles again. To do so, you just hover your mouse over that profile and the Refresh link will appear.

Refresh Facebook social profile in Nelio Content
Option to refresh the Facebook social profile in Nelio Content.

Click the Refresh link to ensure that your profile credentials are up-to-date after changing your password and that you see your Facebook social profile image again.

Facebook social profile refreshed in Nelio Content
Facebook social profile updated.

You Sign in to Facebook with Two-Step Authentication

Two-step authentication is a security feature that, along with your password, helps protect your Facebook account. If you set up this feature, you’ll be prompted to enter a special login code or confirm the login attempt each time someone tries to access Facebook from a browser or mobile device that Facebook doesn’t recognize.

If you have two-step authentication set up on Facebook, you need to make sure that all users with access to a Page who try to post on Facebook also have two-step authentication enabled. Otherwise, Facebook will not allow you to post messages on their pages, generating the following internal error:

(#200) User does not have sufficient administrative permission for this action on this page. If the business page requires Two Factor Authentication, the user also needs to enable Two Factor Authentication.

Error: Unsupported Request – Method Type: Post

If you get the following error when posting a social message on Facebook:

Social message post error
Social message post error.

it may be because all access tokens for Nelio Content to publish on Facebook are invalid.

If you have already checked the two points explained above and the problem persists, it may be because you do have disabled “Future off-Facebook Activity.”

Off-Facebook activity is a summary of activity that businesses and organizations share with us about your interactions, such as visiting their apps or websites. They use our Business Tools, like Facebook Login or Facebook Pixel, to share this information with us.

Facebook Help Center

To enable your off-Facebook activity, go to the following page directly on Facebook and click on Future off-Facebook Activity. In case it was previously activated, we suggest you deactivate it and re-enable it.

Connect future off-Facebook activity
Connect future off-Facebook activity.

If this option is disabled, you will not be able to log in to Facebook through other applications, such as Nelio Content, which will prevent you from enabling automatic posting and other features. Once you have made sure that it is enabled, re-establish the connection between Facebook and Nelio Content. When re-establishing the connection, make sure that all the permissions that Nelio Content needs are enabled on Facebook.