Documentation

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I do not see the Facebook page to connect with Nelio Content.

The first time you connect a Facebook social profile with Nelio Content, a window will appear in which Facebook asks you to authorize Nelio Content to publish on Facebook pages (or groups).

Facebook group authorization

Once the authorization has been added, you can select the pages you want to connect with Nelio Content.

Facebook pages associated to a social profile

However, it can happen under certain circumstances (because you have created a new page or because Facebook temporarily disallowed posting on it, etc.) that you do not see all your pages (or groups) to connect to Nelio Content.

Facebook is not showing all pages to connect with Nelio Content

This is probably because these pages (or groups) do not have prior authorization to connect to Nelio Content.

In this case, after logging in to Facebook, instead of continuing with your username, click on Edit Settings.

Connected previously to Facebook. Edit Settings

You will see the page authorization window so that you can connect all pages (and groups) to Nelio Content.

Editing authorizations settings on Facebook

Select all the pages that you authorize Nelio Content to use and click Next. You will then see all the Facebook pages that you can connect to Nelio Content.

Troubleshooting Facebook Page Connection Issues

If you are still experiencing any issues trying to connect your Facebook profile to Nelio Content, please check you have completed the following steps.

Step One: Confirm Personal Facebook Profile Has Full Access to Page

New Pages Exprience

  1. From Facebook, click your profile image in the top right and switch to your Facebook page.
  2. Once on your Facebook page, click the page image in the top right and select Settings & Privacy, then Settings.
  3. From the left side menu, click on New Pages Experience.
  4. Under Page Access, ensure your Facebook profile shows under People with Facebook Access and click on it.
  5. Confirm it says This person has full control.
  6. If you do not have access with full control and cannot add yourself, you’ll need to ask another Facebook page owner or admin to add you and grant full control.

Meta Business Suite

Note: Facebook’s API currently requires full access to be set in New Pages Experience. If you only have access through Meta Business Suite, please follow the instructions for confirming access in New Pages Experience above.

  1. From Facebook, click your profile image in the top right and switch to your Facebook page.
  2. Once on your Facebook page, click the page image in the top right and select Meta Business Suite.
  3. From the left side menu, expand the Accounts section and click Pages.
  4. Click on your Page, then confirm your Facebook profile has full control.
  5. From the left side menu, expand the Users section and click People. Confirm your Facebook profile has full control.
  6. If you do not have access with full control you’ll need to ask another Facebook page owner or admin to add you and grant full control.

Step Two: Manage Business Integration Permissions

  1. From Facebook, click your profile image in the top right and switch to your personal Facebook profile.
  2. Click the profile image in the top right and select Settings & privacy, then click Settings.
  3. From the left side menu, navigate to Your Activity section, then click Business Integrations.
  4. To the right of the Nelio Content App, click View and Edit.
  5. Enable all permissions and select all Facebook pages, Facebook groups, and Instagram accounts you want to be connected to Nelio Content. Be sure to scroll down and expand sections as needed.
  6. Click Save.

Step Three: Contact Facebook Support

If you are unable to connect your Facebook page from a private or incognito browser window after confirming your personal Facebook profile has full access and enabling all permissions, the issue may be with Facebook and Nelio Content will be unable to help troubleshoot further.  For your convenience, here is a link to contact Facebook Support.