Documentation

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Why am I getting errors when publishing to Instagram?

If you tried publishing to your Instagram account and got an error #10 – Application does not have permission for this action, it means necessary permissions are missing.

When connecting Nelio Content to Meta (Facebook and Instagram) accounts, you need to give specific permissions that allow Nelio Content to work properly with Facebook and Instagram (for example create posts, see messages, etc.).

Always re-check your permissions. Sometimes permissions change, for example, when a new password is set, because your personal Facebook account doesn’t have the Admin or Editor rights to the page anymore, there’s a newly installed 2-factor authentication, or simply because of reasons unspecified by Meta.

In that case, the user whose Nelio Content account is associated to the Facebook Page connected to the Instagram business account has to follow these steps to make sure all permissions are correct.

Check Instagram requirements

​Check Your Instagram Account is a Business Account

Your Instagram account needs to be an Instagram Business account (make sure it isn’t an Instagram Creator account). You can check your Instagram account status on the Instagram mobile app, by clicking on Settings. If you see the Business Instagram settings (it includes the Business tab), it means the Instagram account is correctly set as Business.

Instagram settings of a business account

If not, switch to a business account.

Check Your Instagram Account is Connected to a Facebook Page

Your Instagram account needs to be linked to a Facebook page that you manage. Go to your Facebook Page, then click Settings » Linked Accounts and click on the Instagram tab.

Facebook linked accounts

If you see a “Review Account Connection” on this page, please click the button to review the connection. After doing so, go to Nelio Content and refresh the Facebook account connection.

Also, in your Meta settings, you can check in the Business assets » Connected assets page if your Instagram account is connected to your Facebook page.

Check you have Admin or Editor permission

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Check if you have admin or editor permissions for the Facebook Page connected to your Instagram Business account:

You can check your permission by going to the Facebook Page connected to the Instagram Business account, then clicking Page Settings > Page Roles

Check if you have full control permissions for the Facebook Page connected to your Instagram Business account. You can check your permissions in your Meta settings. There you can check in the Business assets » Page access page who has full control of the business tools and Facebook.

Check your Full Control to the Facebook Page

Check if you have full control permissions for the Facebook Page connected to your Instagram Business account. You can check your permissions in your Meta settings. There you can check in the Business assets » Page access page who has full control of the business tools and Facebook.

If the administrator of your page requires two-factor authentication, it needs to be set up at your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account.

Check Nelio Content Permissions

Make sure Nelio Content is given all the necessary permissions. Go to Facebook and switch to the Facebook personal profile that is the page admin used to connect to Nelio Content. Click the profile image on the top right corner, then click Settings & privacy » Settings. Then, click Your activity » Business Integrations at the left side bar.

Facebook business integrations

Once you’re on Business Integrations, click View and edit to the right of Nelio Content’s name. On the pop-up window that will open, turn on all the permissions (scroll all the way down to make sure all permissions are on), then click Save.

Facebook permissions to Nelio Content

Now, go back to Nelio Content Calendar and try publishing your message again.

Re-connect if Nothing Worked

If you went through all the previous steps and everything is as it should be but you still can’t publish, try removing Nelio Content from your Business Integrations on Facebook and reconnect. To do so, follow the next steps:

  1. On Facebook, click the profile image on the top right corner, then click Settings & Privacy » Settings.
  2. Click Your activity » Business Integrations.
  3. On Business Integrations, click Remove next to Nelio Content. Confirm the removal.
  4. Now, go back to Nelio Content, remove the Instagram profile and reconnect it. Then try to publish your post again.