Documentation

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How do I connect my Facebook account to Nelio Content?

Meta is shutting down it’s Facebook Groups API as of April 22, 2024 and Nelio Content will no longer be able to post to Facebook Groups on your behalf.

To publish social messages on Facebook, go to the Nelio Content -Settings » Social Profiles tab and select the Facebook icon.

Adding a new social profile

Once you select the Facebook icon, a dialog appears in which you need to select if you want to connect the profile of a Facebook page or a Facebook group through Nelio Content or you want to connect your Facebook profiles through Buffer.

Dialog where you can select if you want to connect a Facebook page or a Facebook group on Nelio Content.

Facebook Personal Profile

Facebook does no longer allow third-party applications to publish on personal profiles. If you still want to publish on your personal profile, Facebook recommends you to convert your personal profile to a page profile. Follow the instructions here.

Connect Your Facebook Page or Group directly with Nelio Content

After selecting the Facebook Page or Group icon and in case you are not already logged in, a Facebook window will open asking you to log in.

Sign in on Facebook.

In case you were already logged in on Facebook, a new popup window will ask you to continue with your current user.

Continue with your current Facebook user

Then, a new popup window will ask you to authorize Nelio Content to publish on your Facebook pages or groups.

Facebook group authorization
Screenshot of the Facebook Group authorization.

Select all the pages (or groups) where you want to use Nelio Content and click on Next.

If you don’t see all your pages (or groups) connecting to Nelio Content, check this link to find out how to fix it

Then select the page or group that you’re interested in by clicking on the Connect button.

Facebook pages associated to a social profile.
Screenshot of Facebook pages associated to a social profile.

Once you’re done, the new Facebook profile will be added to the list of Connected Profiles.

Social Profile Settings

If you connected a group, note that Facebook now requires you to install the app of Nelio Content on your Facebook group in order to be able to publish there using Nelio Content. To do this, follow the next steps. Otherwise your messages scheduled to be published on your Facebook group will still fail.

Group admins can locate and install Nelio Content in Facebook by using the Group Integrations interface, which is located in the Group Settings panel of the group’s Facebook page:

Go to Edit Group Settings to be able to install Nelio Content on your group in Facebook.
Go to Edit Group Settings to be able to install Nelio Content on your group in Facebook.

Then the settings of the group appear. Go to the Apps section and click on Add Apps:

On the group settings, go to the Apps section.
On the group settings, go to the Apps section.

A new dialog appears where you need to search for the Nelio Content app. Just type Nelio Content on the search field and Nelio Content appears in the results. Then click on it:

Search Nelio Content on the search bar and our Nelio Content app will appear.
Search “Nelio Content” on the search bar and our Nelio Content app will appear.

Now confirm that you want to add the Nelio Content app in your Facebook group by clicking on the Add button:

Screenshot showing how to add an app in a group in Facebook.
Screenshot showing how to add an app in a group in Facebook.

After that you’ll see the following confirmation message:

Facebook confirms that Nelio Content can be used in your Facebook group.
Facebook confirms that Nelio Content can be used in your Facebook group.

Finally, the Apps section of the group settings shows Nelio Content in the list of installed apps:

Now Nelio Content appears as an app linked to your Facebook group.
Now Nelio Content appears as an app linked to your Facebook group.

Now you can use Nelio Content as you always did with your Facebook groups.

Troubleshooting Facebook Page Connection Issues

If you are experiencing any issues trying to connect your Facebook profile to Nelio Content, please check you have completed the following steps.

Step One: Confirm Personal Facebook Profile Has Full Access to Page

New Pages Exprience

  1. From Facebook, click your profile image in the top right and switch to your Facebook page.
  2. Once on your Facebook page, click the page image in the top right and select Settings & Privacy, then Settings.
  3. From the left side menu, click on New Pages Experience.
  4. Under Page Access, ensure your Facebook profile shows under People with Facebook Access and click on it.
  5. Confirm it says This person has full control.
  6. If you do not have access with full control and cannot add yourself, you’ll need to ask another Facebook page owner or admin to add you and grant full control.

Meta Business Suite

Note: Facebook’s API currently requires full access to be set in New Pages Experience. If you only have access through Meta Business Suite, please follow the instructions for confirming access in New Pages Experience above.

  1. From Facebook, click your profile image in the top right and switch to your Facebook page.
  2. Once on your Facebook page, click the page image in the top right and select Meta Business Suite.
  3. From the left side menu, expand the Accounts section and click Pages.
  4. Click on your Page, then confirm your Facebook profile has full control.
  5. From the left side menu, expand the Users section and click People. Confirm your Facebook profile has full control.
  6. If you do not have access with full control you’ll need to ask another Facebook page owner or admin to add you and grant full control.

Step Two: Manage Business Integration Permissions

  1. From Facebook, click your profile image in the top right and switch to your personal Facebook profile.
  2. Click the profile image in the top right and select Settings & privacy, then click Settings.
  3. From the left side menu, navigate to Your Activity section, then click Business Integrations.
  4. To the right of the Nelio Content App, click View and Edit.
  5. Enable all permissions and select all Facebook pages, Facebook groups, and Instagram accounts you want to be connected to Nelio Content. Be sure to scroll down and expand sections as needed.
  6. Click Save.

Step Three: Contact Facebook Support

If you are unable to connect your Facebook page from a private or incognito browser window after confirming your personal Facebook profile has full access and enabling all permissions, the issue may be with Facebook and Nelio Content will be unable to help troubleshoot further.  For your convenience, here is a link to contact Facebook Support.

Connect your Facebook Page and Group profiles through Buffer

Alternatively, you have the option to connect your Facebook profiles through Buffer as explained in the following link: