Documentation

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How do I connect my Facebook account to Nelio Content?

Meta is shutting down it’s Facebook Groups API as of April 22, 2024 and Nelio Content will no longer be able to post to Facebook Groups on your behalf.

To publish social messages on Facebook, go to the Nelio Content -Settings » Social Profiles tab and select the Facebook icon.

Adding a new social profile

Once you select the Facebook icon, a dialog appears in which you need to select if you want to connect the profile of a Facebook page through Nelio Content or you want to connect your Facebook profiles through Buffer.

Dialog where you can select if you want to connect a Facebook page or a Facebook group on Nelio Content.

Facebook Personal Profile

Facebook does no longer allow third-party applications to publish on personal profiles. If you still want to publish on your personal profile, Facebook recommends you to convert your personal profile to a page profile. Follow the instructions here.

Connect Your Facebook Page directly with Nelio Content

After selecting the Facebook Page icon and in case you are not already logged in, a Facebook window will open asking you to log in.

Sign in on Facebook.

In case you were already logged in on Facebook, a new popup window will ask you to continue with your current user.

Continue with your current Facebook user

Then, a new popup window will ask you to authorize Nelio Content to publish on your Facebook pages.

Facebook group authorization
Screenshot of the Facebook Pages authorization.

Select all the pages where you want to use Nelio Content and click on Next.

If you don’t see all your pages connecting to Nelio Content, check this link to find out how to fix it

Then select the page that you’re interested in by clicking on the Connect button.

Facebook pages associated to a social profile.
Screenshot of Facebook pages associated to a social profile.

Once you’re done, the new Facebook profile will be added to the list of Connected Profiles.

Social Profile Settings

Troubleshooting Facebook Page Connection Issues

If you are experiencing any issues trying to connect your Facebook profile to Nelio Content, please check you have completed the following steps.

Step One: Confirm Personal Facebook Profile Has Full Access to Page

New Pages Exprience

  1. From Facebook, click your profile image in the top right and switch to your Facebook page.
  2. Once on your Facebook page, click the page image in the top right and select Settings & Privacy, then Settings.
  3. From the left side menu, click on New Pages Experience.
  4. Under Page Access, ensure your Facebook profile shows under People with Facebook Access and click on it.
  5. Confirm it says This person has full control.
  6. If you do not have access with full control and cannot add yourself, you’ll need to ask another Facebook page owner or admin to add you and grant full control.

Meta Business Suite

Note: Facebook’s API currently requires full access to be set in New Pages Experience. If you only have access through Meta Business Suite, please follow the instructions for confirming access in New Pages Experience above.

  1. From Facebook, click your profile image in the top right and switch to your Facebook page.
  2. Once on your Facebook page, click the page image in the top right and select Meta Business Suite.
  3. From the left side menu, expand the Accounts section and click Pages.
  4. Click on your Page, then confirm your Facebook profile has full control.
  5. From the left side menu, expand the Users section and click People. Confirm your Facebook profile has full control.
  6. If you do not have access with full control you’ll need to ask another Facebook page owner or admin to add you and grant full control.

Step Two: Manage Business Integration Permissions

  1. From Facebook, click your profile image in the top right and switch to your personal Facebook profile.
  2. Click the profile image in the top right and select Settings & privacy, then click Settings.
  3. From the left side menu, navigate to Your Activity section, then click Business Integrations.
  4. To the right of the Nelio Content App, click View and Edit.
  5. Enable all permissions and select all Facebook pages and Instagram accounts you want to be connected to Nelio Content. Be sure to scroll down and expand sections as needed.
  6. Click Save.

Step Three: Contact Facebook Support

If you are unable to connect your Facebook page from a private or incognito browser window after confirming your personal Facebook profile has full access and enabling all permissions, the issue may be with Facebook and Nelio Content will be unable to help troubleshoot further.  For your convenience, here is a link to contact Facebook Support.

Connect your Facebook Page profiles through Buffer

Alternatively, you have the option to connect your Facebook profiles through Buffer as explained in the following link: