---
title: "Help"
description: "If you have any doubt about our service see our documentation and read the frequently answered questions. You'll become a master in no time."
url: https://neliosoftware.com/content/help/
date: 2016-07-20
modified: 2026-09-03
author: "Ruth Raventós"
image: https://neliosoftware.com/wp-content/uploads/2019/03/stefan-stefancik-team.jpg
type: page
lang: en
---

# Help

DOCUMENTATION

# How Can We Help?

Find answers about setting up Nelio Content, planning your editorial calendar, promoting content on social media, managing your account, and more.

Search the documentation

When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures.

NEW TO NELIO CONTENT?

## Start Here

### Getting Started

Install Nelio Content, understand the basics, and get your content workflow ready in WordPress.

[Get started →](/content/help/topic/first-steps-nelio-content/)

### Explore the Editorial Calendar

Learn how to plan posts, social messages, and editorial tasks and keep your publishing schedule organized.

[Explore the calendar →](/content/help/topic/scheduling-nelio-content/)

### Connect Your Social Profiles

Connect your social accounts so you can schedule messages and promote your WordPress content.

[Connect your profiles →](/content/help/topic/social-profiles-settings/)

## Browse Documentation

### Getting Started

Installation, setup, subscriptions, compatibility, and your first steps with Nelio Content.

[View articles →](/content/help/topic/first-steps-nelio-content/)

### Editorial Calendar

Schedule posts, social messages, and editorial tasks and manage your publishing calendar.

[View articles →](/content/help/topic/scheduling-nelio-content/)

### Content Assistant

Learn about Nelio Content’s editorial tools, references, images, suggestions, and content assistance.

[View articles →](/content/help/topic/content-assistant-nelio-content/)

### Post Quality

Publishing checks, post quality analysis, SEO integration, and content recommendations.

[View articles →](/content/help/topic/post-quality-analysis/)

### Collaboration

Team members, editorial tasks, assignments, deadlines, comments, and collaboration tools.

[View articles →](/content/help/topic/nelio-content-teams/)

### Social Media Channels

Connect, configure, and manage the social profiles you use with Nelio Content.

[View articles →](/content/help/topic/social-profiles-settings/)

### Content Promotion

Create, customize, schedule, and manage social messages that promote your WordPress content.

[View articles →](/content/help/topic/social-media-promotion-and-automations/)

### Automations

Create social automations and reusable templates to keep useful content circulating.

[View articles →](/content/help/topic/social-automations/)

### Analytics

Understand page views, engagement, and the analytics available for your published content.

[View articles →](/content/help/topic/analytics/)

### Plans & Billing

Subscriptions, plans, payments, invoices, refunds, upgrades, and account management.

[View articles →](/content/help/topic/subscriptions-payments-and-billing-nelio-content/)

### Plugin Settings

Configure Nelio Content, calendars, social profiles, and other plugin preferences.

[View articles →](/content/help/topic/nelio-content-settings/)

### Security & Privacy

Data handling, permissions, privacy, security, and third-party services used by Nelio Content.

[View articles →](/content/help/topic/security-and-privacy/)

Search

## Most Popular Questions

- [How do I get the channel ID in Telegram?](https://neliosoftware.com/content/help/how-do-i-get-the-channel-id-in-telegram/)
- [How do I cancel my Nelio Content subscription?](https://neliosoftware.com/content/help/cancel-nelio-content-subscription/)
- [Why aren’t social messages automatically generated when a post is published?](https://neliosoftware.com/content/help/why-arent-social-messages-automatically-generated-when-a-post-is-published/)
- [What is Nelio Content?](https://neliosoftware.com/content/help/what-is-nelio-content/)
- [Initialize and Customize Social Automations](https://neliosoftware.com/content/help/initialize-and-customize-social-automations/)
- [Can I ask for a refund?](https://neliosoftware.com/content/help/ask-for-refund/)

## Still Need Help?

Can’t find the answer you’re looking for? We’re happy to help.

[Contact Support](/content/contact/)

[Browse First Steps](/content/help/topic/first-steps-nelio-content/)